Refund policy

Last updated: 22 September 2026

This policy applies to purchases made on shop.nemodivingcenter.com and in our shop at Shops 5 & 6, Azure Residences, Palm Jumeirah, Dubai. The shop is operated by Nemo Diving Center LLC.

Summary

  • Return window: 7 days from the day you receive your order (online orders) or from the day of purchase (in-store purchases).
  • How you are refunded: store credit only. We do not refund to cash, card or bank account.
  • Restocking fee: none if the packaging is unopened; 15% if the packaging has been opened.
  • Return shipping: paid by you, unless the item is faulty or we sent the wrong item.

What can be returned

An item can be returned or exchanged within the return window if it is:

  • unused, with no scratches, dents, marks or other damage;
  • complete, with all accessories, tags and its original packaging;
  • accompanied by the original invoice or order confirmation.

Inspection

  • Every return is inspected before we issue store credit or an exchange.
  • We can refuse a return if the item shows any sign of use, or if the item or its original box is damaged.
  • This does not apply to damage caused during delivery, if it is reported to us within 48 hours of receipt with photos.
  • If we refuse a return, we will tell you why and give the item back to you.
  • Our decision after inspection is final.

Store credit

  • Unopened item: the full price you paid is given as store credit.
  • Opened packaging, item unused: the price you paid minus a 15% restocking fee is given as store credit.
  • Store credit is issued as a Nemo Diving Center credit voucher, valid for one year from the original purchase date.
  • Shipping fees are not refunded.

Exchanges

You can exchange an item within 7 days under the same conditions. The same 15% restocking fee applies if the packaging has been opened.

Faulty or damaged on arrival

If your item arrives damaged or faulty, contact us within 48 hours of receipt at shop@nemodivingcenter.com with photos. We will exchange it at no cost to you, including return shipping. Faults that appear after the item has been used are handled under the manufacturer's warranty, where applicable.

Items that cannot be returned

  • Gift cards, vouchers and e-vouchers, and items bought using a voucher
  • Final-sale items
  • Special-order items, and items made to your specifications or personalised
  • Masks, snorkels, mouthpieces, undergarments and other personal-care items once unsealed
  • Any item that has been used underwater

How to return an item

  1. Email shop@nemodivingcenter.com or WhatsApp +971 50 570 4997 with your order number and the item you want to return.
  2. Bring the item to our shop, or send it to: Nemo Diving Center LLC, Shops 5 & 6, Azure Residences, Palm Jumeirah, Dubai, United Arab Emirates.
  3. We inspect the item and confirm your store credit or exchange by email.

This policy does not affect any rights you have under UAE consumer protection law.